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Shipping and returns

How Revyon Technologies dispatches and tracks your order, how parcels are packed, what to do if something arrives damaged or incorrect, and how returns, refunds and cancellations work.

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Shipping at a glance

Orders placed before the daily cut-off are dispatched the same business day with tracking. Every parcel is sealed, packed with care and sent in plain, discreet packaging.

  • Same-day dispatch on business days, before the cut-off
  • Tracking link emailed as soon as your parcel leaves us
  • Report damaged or missing items within 7 days

Fast dispatch

Same business day for orders placed before the cut-off.

Discreet packaging

Sealed vials in plain, unbranded outer packaging.

Damage cover

Damaged, incorrect or missing items replaced or refunded.

Clear refunds

Refunds go back to your original payment method.

1. Where we ship

Revyon Technologies ships to addresses within the United States. We may refuse or cancel orders to addresses where we cannot confirm safe, lawful delivery of research materials.

2. Processing and dispatch

Orders placed before our daily cut-off on a business day are dispatched the same day. Orders placed after the cut-off, or on weekends and public holidays, are dispatched on the next business day. If an item is delayed, we will email you before your order ships.

3. Tracking

As soon as your parcel leaves us, we email you a tracking link. You can also see the status of every order in your account.

4. Packaging

Compounds are supplied lyophilized in crimp-sealed glass vials with tamper-evident caps. Each order is packed to protect the vials in transit and sent in plain outer packaging with no product names on the outside.

5. Delivery times

Delivery times are estimates from the carrier and are not guaranteed. Weather, carrier delays and peak periods can extend them. Responsibility for the parcel passes to you on delivery to the address you provide.

6. Address accuracy

Please check your shipping address before you place an order. If a parcel is returned to us because the address was incomplete or incorrect, we can reship it once you confirm the right address, and the cost of the new shipment may be charged to you.

7. Damaged, incorrect or missing items

If an item arrives damaged, is not what you ordered or is missing, contact us within 7 days of delivery. To help us resolve it quickly, include:

  • Your order number
  • Photos of the item and the packaging it arrived in

Once confirmed, we will send a replacement or issue a refund for the affected item at no cost to you.

8. Returns

Research materials must stay sealed and traceable to their lot from our facility to your laboratory. For this reason, we cannot accept returns of products once they have been shipped, except in the cases set out in section 7. Please do not send items back without contacting us first.

9. Refunds

Approved refunds are issued to the original payment method. Depending on your bank or card provider, they usually appear within 5 to 10 business days of approval.

10. Cancellations

You can cancel an order at no cost until it has been dispatched. Contact us as soon as possible with your order number. Once a parcel has left us, it can no longer be cancelled.

11. Contact us

For questions about shipping, a delivery or a refund, please contact:

  • Company: Revyon Technologies
  • Email: support@revyon.com
  • Support hours: Monday to Friday, 9am to 5pm ET

Effective date: October 2026. Last updated: October 2026.

Research use only

All Revyon Technologies products are supplied strictly for in-vitro laboratory research. They are not drugs, supplements, cosmetics or foods, have not been approved by the FDA, and are not for human or veterinary use. Orders are accepted only from qualified researchers aged 21 and over who confirm a lawful research purpose. If you have a documentation or compliance question, please contact us before ordering.